Community Relations Rep
Company: Volt Workforce Solutions
Location: La Mesa
Posted on: April 25, 2024
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Job Description:
Volt is immediately hiring an Customer Relations Representative
for a leading apartment community in Mission Valley.As a Customer
Relations Representative you will:Work with the Customer Relations
and Maintenance DepartmentsPromoting positive, proactive customer
interactions to make their experience of the highest
qualityPerforming resident retention calls and facilitating the
resident retention process which includes renewal
paperworkProviding input regarding how to continually improve and
provide more efficient resident relationsAssisting residents with
the move-in and move-out processAssisting with achieving financial
goals through closing on renewals and transfers, participating in
leasing goals and communicating the value of our
communitiesProviding input regarding how to continually improve and
provide more efficient resident relationsFollow up with unresolved
resident concerns in surveys or reviews as neededMonitoring NPS and
Yelp scores daily to improve the customer experience and maintain
awareness of community reputationSolving simple to complex resident
relations issues in a timely mannerAssisting with achieving
financial goals through closing on renewals and transfers,
participating in leasing goals and communicating the value of our
communitiesEnsuring all relevant information regarding resident
concerns and requests are accurately recorded in OneSiteCompleting
and submitting final account statements (FAS)Performing community
inspections to ensure aesthetics are maintained to company
expectations, taking pictures, and documenting any damageManaging
the eviction process from beginning to endConduct Move out
inspections as neededParticipating in performance leasing
consultant duties as needed (leasing, tours, etc.)This is a
Full-Time Temporary OpportunityThe ideal candidate will have:High
School DiplomaAt least 1 year of customer service experienceAbility
to handle basic accounting fundamentals and conceptsAble to work
weekends, holidays, and eveningsExcellent written and oral
communication and social skillsAbility to float between 2 apartment
communities (within the same area)Schedule: Sunday-Thursday 9 AM 6
PM (on-site) off Friday/SaturdayPay Rate: $24/hr.Experience with
the following is a plus:LeasingProperty ManagementCustomer
ServiceAccountingQualified candidates should APPLY NOW for
immediate consideration! Please hit APPLY to provide the required
information, and we will be back in touch as soon as
possible.Benefits: Volt offers benefits (based on eligibility) that
include the following: health, dental, vision, term life, short
term disability, AD&D, 401(k), Sick time, and other types of
paid leaves (as required by law), Employee Assistance Program
(EAP).Volt is an Equal Opportunity Employer and prohibits any kind
of unlawful discrimination and harassment. Volt is committed to the
principle of equal employment opportunity for all employees and to
providing employees with a work environment free of discrimination
and harassment on the basis of race, color, religion or belief,
national origin, citizenship, social or ethnic origin, sex, age,
physical or mental disability, veteran status, marital status,
domestic partner status, sexual orientation, or any other status
protected by the statutes, rules, and regulations in the locations
where it operates. If you are an individual with a disability and
need a reasonable accommodation to assist with your job search or
application for employment, please contact us at . Please indicate
the specifics of the assistance needed.Volt does not discriminate
against applicants based on citizenship status, immigration status,
or national origin, in accordance with 8 U.S.C. 1324b. The company
will consider for employment qualified applicants with arrest and
conviction records in a manner that complies with the San Francisco
Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for
Hiring Ordinance, and other applicable laws.Volt is acting as an
Employment Agency in relation to this vacancy.by Jobble
Keywords: Volt Workforce Solutions, Redlands , Community Relations Rep, Other , La Mesa, California
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